Brightpath Holdings Help Centre

Support centre

Everything you need to get started, troubleshoot, or learn more.

Sandbox environments

Free, isolated test environments that mirror production behaviour.

Regional data residency

Pin customer data to EU, US or APAC regions to meet local requirements.

Open APIs

REST and webhook APIs, fully versioned, with first-party client libraries.

Cost controls

Budgets, alerts and per-team chargeback reports baked in.

Status & uptime

Public status page with historical SLOs and post-incident reviews.

Frequently asked questions

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.